1. Global Delivery Network

At 9PURPLE, we provide secure international shipping to our global clientele. Our logistics framework is designed to ensure that each object, curated with intention, reaches your destination with precision and care. Specific delivery options and real-time rates are provided at checkout based on your global location.

2. Order Fulfillment & Crafting Time

• Standard Items: Orders are typically processed and dispatched within 1-2 working days.
• Made-to-Order & Handcrafted Pieces: Items such as our lampworked glass objects usually require 1-2 working days for handmade production, inspection, and preparation before shipment.
• A unique tracking number will be issued to your registered email immediately upon dispatch.

3. Logistics Partners

To ensure unparalleled service, we collaborate with premier global carriers including SF International and other leading international logistics providers. These partnerships allow us to maintain high-speed transit and sophisticated handling for all our shipments worldwide.

4. Complimentary Global Shipping

9PURPLE offers complimentary standard shipping to most regions on orders of US$150 or more. Available shipping options and any applicable charges are shown at checkout before payment.

5. International Duties & Taxes

For international deliveries, the recipient serves as the importer of record and is responsible for any applicable import duties, customs fees, or local taxes (such as VAT or GST) imposed by the destination country. We suggest contacting your local customs authority for specific guidance prior to finalising your order.

6. Tracking & Security

All parcels are fully tracked for your peace of mind. You may monitor your shipment’s progress via the link provided in your shipping confirmation email or through the official tracking portal of our carrier partners.